Shipping and Delivery
At Mystic Cove Store, we strive to provide you with a seamless shopping experience, from browsing our collections to receiving your order at your doorstep. This Shipping and Delivery Policy outlines our shipping procedures, costs, and delivery times to ensure you are fully informed about what to expect after placing an order with us.
1. Shipping Destinations
Mystic Cove Store ships to the following locations:
- Domestic Shipping: We offer shipping within India.
2. Shipping Methods and Costs
Shipping costs are calculated based on the shipping method selected, the destination of the order, and the total weight of the package. The exact shipping cost will be displayed during the checkout process before you complete your purchase.
3. Processing Time
3.1 Order Confirmation
Once your order has been processed, you will receive an email confirmation with your order details and tracking information.
4. Delivery Times
4.1 Estimated Delivery Time
Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are as follows:
- Domestic: 10-15 days
4.2 Delays
While we do our best to ensure timely delivery, please note that delivery times are estimates and not guaranteed. Delays may occur due to weather conditions, customs processing, or other unforeseen events.
5. Tracking Your Order
5.1 Tracking Information
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website and accessing the "Order History" section.
6. Incorrect Address and Undeliverable Packages
7.1 Address Accuracy
Please ensure that your shipping address is accurate and complete when placing your order. Mystic Cove Store is not responsible for orders that are undeliverable due to incorrect or incomplete addresses provided by the customer.
7.2 Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to collect the package, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipped orders.
8. Lost or Damaged Packages
8.1 Lost Packages
If your package has not arrived within the estimated delivery time and tracking information shows no updates, please contact our customer service team at hello.mystic.cove.store@gmail.com. We will work with the shipping carrier to locate your package.
8.2 Damaged Packages
If your package arrives damaged, please take photos of the damage and contact us immediately at hello.mystic.cove.store@gmail.com. We will assist you with filing a claim with the shipping carrier and arrange for a replacement or refund.
9. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at: hello.mystic.cove.store@gmail.com